Business-to-Consumer (B2C) Web Solutions
The website funnels users through to a quoting and ordering portal which handles customer enquiries automatically and is fully integrated into POD’s offline CRM; their production workflow and accounting system.
- Huge range of unique quotes available, including service cross-selling
- Email design and delivery on-demand
- User accounts and internal tools to allow for follow-up marketing
- Quote reminders sent automatically, entry into CRM
- Streamlined workflow for user from quote to delivered product
- Payment via Purchase Order or Credit/Debit card>
- Upload of digital PDF files for print
- Approval of proofs online and other status updates
This relaunch of their system allows POD to remain ahead of the competition in terms of price, service and user experience, while offering enormous cost benefits with reduced internal resources as customers handle the entire process online without the need for an account manager.