Revolutionary efficiency improvements for critical security business

Farsight Security worked with us to develop a new fault tracking and incident monitoring system, operating in real-time and delivering 24/7 transparency to customers, installers and monitoring operators.

Our elegant solution: design and architecture

Our collaborative planning and deep discovery sessions delivered sharply-defined user stories and innovative solutions. Wireframing and creation of prototype applications, to prove our solution, led into enterprise system design using Symfony and AngularJS.

We went on to design a new responsive marketing website, using the WordPress CMS, and extended the transformed branding to the business system design. Advanced UX design ensures Farsight system operators can work quickly and efficiently, mapping hundreds of alarm-event tickets against hundreds of national sites during every shift.

What we did

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Bespoke frontend design

Bespoke frontend design of application screens and admin tools

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Mobile first

Mobile responsive WordPress theme development

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API integrations

API integrations for email and SMS delivery of notifications

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Application development

Symfony enterprise-level application development

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Client-facing dashboards

User journeys defined and wireframes created

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Data management

Legacy data management process

API integrations that transform teamwork

In-house security teams, remote service engineers and CCTV customers can access a fully responsive data portal on any device, for the first time in Farsight’s history. Our bespoke solution keeps this business workflow moving, so every alarm call is answered.

We harnessed a hybrid of established technologies to implement game-changing database design and backend admin tools. Third-party APIs activated SMS messaging, email reminders and real-time alerts that our client’s success depends upon.

Complex inbound email management

Our team delivered a wholesale transformation of Farsight’s communication technology. We implemented a major, custom-built support console for the centralised management of email, bringing process transparency and accountability to a complex legacy workflow.

Significantly improved efficiency in task delegation and email archiving were major outcomes of this development thread.

Want to find out about business system development?